This policy explains how Omnipath Power Solutions, a division of Omnipath Holdings (Pty) Ltd (“Omnipath”, “we”, “us”), delivers orders placed on www.omnipath.co.za.

1.1 Where we deliver

• We deliver to addresses within South Africa only. We do not ship internationally.
• We use trusted third-party courier companies. Each order is tracked, and we send you the tracking number once it is dispatched.

1.2 When your order is dispatched

• Orders are processed once payment has been received in full. For EFT payments, this means the funds must show in our bank account.
• We do not dispatch or release orders on proof of payment alone. Fraudulent proofs of payment are common, so please allow for your bank’s clearing time. The same rule applies to collections.
• Once payment has cleared, stock orders are usually dispatched within [1 to 2 working days].

1.3 Delivery times

Times depend on the courier’s schedule, your location and order volumes. They are estimates, not guarantees. We will let you know if your order is delayed.

1.4 Delivery costs

• Delivery fees are calculated at checkout based on the weight, size and destination of your order.
• [Delivery is free on orders over R10 000 to main centres.] Any delivery offer shown on the website applies as stated there.

1.5 Receiving your order

• Please give a complete delivery address and a phone number where the courier can reach you.
• Make sure someone is available to receive the delivery during the delivery window. If the courier cannot deliver after [two] attempts, a re-delivery fee may be charged.
• Check the packaging before signing. If a box is visibly damaged, note it on the courier’s delivery slip and take photos.
• Report any damage, missing items or incorrect goods to sales@omnipath.co.za within [7] days of delivery, with photos and your order number.

1.6 Insurance and risk

• Every courier shipment arranged by Omnipath is insured against loss and damage in transit.
• Omnipath carries the risk of loss or damage until the goods are delivered to you. Once you or your representative sign for the delivery, the goods are your responsibility.
• If transit damage is reported on time, we will repair, replace or refund the affected items.

1.7 Using your own courier or collecting

• You may arrange your own courier. Please tell us in writing before the order is ready, and give us the courier’s name and waybill number.
• Where you arrange the courier, the goods become your responsibility once your courier collects them from us or our supplier.

1.8 Installed systems

Where your order is delivered to site by an installer you appointed, the installer is responsible for the goods from the time they collect them until installation.

1.9 Events outside our control

We are not responsible for delays caused by events beyond our reasonable control, such as strikes, severe weather, civil unrest, road closures or courier network disruptions. We will keep you informed and deliver as soon as we reasonably can. This does not affect your right to cancel for non-delivery under the law.

For payment, cancellation, returns and warranty information, see our Refund & Returns Policy.